A. Yes, we can confirm your Wireless Mouse will work with this hub.

A. Yes, the Multiport hub specification is USB 3.1 Gen1, and is backwards compatible with USB3.0/USB 2.0.

A. This is actually normal behaviour for USB drives. When you copy a large amount of smaller files the computer needs to start a new copy process with each file, which reduces the overal/average speed. With copying a large file the process only needs to start once.

A. The USB 3.1 Gen1 ports on the multiport hub provide a maximum of 4.5W (5V, 900mA) and can provide sufficient power for most USB peripherals such as scanners, digital camera, mouse, keyboard and most external hard drives. However, for stable connection and data transfer we recommend to only connect 1 external hard drive at a time.

The USB ports on our multiport hubs can synchronize your Apple devices with your computer. Your Apple device will also charge, but very slow. For charging Apple devices we recommend to use a proper adapter so your devices can charge at proper faster speeds.

A. LINQ Multiport hubs do not support Apple Superdrive

A. Don’t worry, it perfectly normal for our hub to show up as USB2.0 when no USB device, or only a USB2.0 device, is connected to our hub. To achieve 4K@60Hz HDMI output our multiport hubs feature a smart switching USB chipset that switches to USB 3.1 Gen1 (5Gbps) when a super speed USB peripheral is connected. This can be verified in the system report once the USB 3.0/3.1 peripheral is connected.

A. No, the USB-C hard drive needs to be connected to the dedicated USB-C data port to function properly. This port can be recognized by the 'super-speed' USB icon. If the USB-C peripheral is connected to the USB-C PD power port, the peripheral will not work..

A. Data sizes are usually measured in 'bytes', and Internet/file transfer speeds are measured in 'bits'. Based on the file size and your connection speed, you can estimate how long it'll take you to download or transfer something.

Byte is an uppercase 'B' and a bit is a lowercase 'b'. If it says MB, all capitals, then it is a megabyte. If it says Mb, then it is a megabit. There is one exception to this, of course, and it is the symbol for kilobit, which is 'kb', all lowercase.

There are eight bits in a byte, so to translate from one to the other, you can multiply or divide by eight. For example, if you want to transfer 38MB across a 38 Mbps connection, it will take eight seconds. Similarly a 5Gbps would mean 5000Mbps or 625MB per second (theoretical maximum data transfer speeds of a USB3.1 Gen1 port, actual speeds vary due to port loading or connected devices).

Further please also note that actual transfer speeds depend on maximum read/write speeds of the peripherals and devices. For example regular hard drives are much slower then an SSD, whereas also for SSD's there are quicker and slower drives.

A. Simply connect your HDMI cable from the Multiport hub to your UHD monitor to enjoy crisp high-resolution display in up to 4K@60Hz resolution. We recommend to use HDMI 2.0 cables for optimum performance. Requires direct HDMI to HDMI cable.

A. For the best Audio & Video quality we recommend use of HDMI 2.0 to HDMI 2.0 cables. Please note 4K@60Hz require HDMI 2.0 for stable connection, as well as.a DP1.4 specification from your connected device. An HDMI 1.4 cable only supports 4K @30Hz.

We do not recommend usage of converter cables such as HDMI to DVI, HDMI to VGA.

A. Your LINQ Multiport hub is capable of transferring Video and Audio via HDMI. Upon first connection Audio Playback settings often switches from your default audio output to the newly connected external display.

If your external display does not have speakers or the volume is off, you wont be able to hear audio anymore.

Don't worry, this is easy to revert back by selecting the correct Audio Playback Device in your audio settings.

A. Yes, although we can imagine this feels weird at the beginning, it is perfectly normal that this happens sometimes.

To achieve 4K@60Hz HDMI output our multiport hubs feature a smart switching USB chipset that switches from USB2.0 to USB 3.1 Gen1 (5Gbps) when a super speed USB peripheral is connected or disconnected. When the chipset is switching, you can can see your screen flicker.

A. When your video signal drops back to 4K@30Hz, the Multiport hub has limited the bandwidth (DP lanes) to the HDMI chipset/output to preserve and prioritize bandwidth for the connected USB 3.0/3.1 peripherals.

When the connected USB3.0/3.1 peripheral is disconnected from the Multiport hub the 4K@60Hz will be enabled again.

A. For 4K@60Hz, your device should support DP1.4 and be connected via an HDMI 2.0 to HDMI 2.0 cable to an UHD screen with 4K@60Hz capabilities.

These Apple devices support DisplayPort 1.4 and are capable of 4K60Hz output

iPad Pro 11-inch (2018 and 2020)

iPad Pro 12.9-inch (3rd & 4th Generation)

MacBook Pro (15-inch, 2017 and later)

MacBook Pro (16-inch, 2019 and later)

iMac (Retina 5K, 27-inch, 2017 and later)

Mac (Retina 4K, 21.5-inch, 2017 and later)

iMac Pro (2018)

For Windows devices, the best way to find out is to reach out to the manufacturer of your device. They can provide details based on the serial number of your device, as sometimes, even different versions of the same device can have different specs.

In some occasions a firmware or driver update is required.

A. Yes, absolutely! Actually using the RJ45 internet cable will probably provide a more stable and secure connection during video calls then WiFi. Actually video-calls use a compressed video format to drastically save bandwidth and amount of data to be transferred. These video calls only use a fraction of the Gigabit bandwidth.

A. 1 Gigabit is 1000 Megabit, which is 125MB. So 1Gbps means a max data transfer speed of 125MB/s. For reference photo's usually are around 2-10MB.

A. To fully enjoy the Gigabit speeds we recommend to use Gigabit router/network devices in combination with CAT5e or CAT6 cables. Please note that if your network device (router/switch/hub) is only 100M the Multiport hub Ethernet port will only function on 100M speeds.

A. This is perfectly normal, a lot depends not only on the 'connection' but also if you are reading or writing to a hard drive or SSD, to a USB stick (or from a USB stick) or to a network attached storage device. Often reading from such devices goes much quicker then writing to them.

A. Actually our hubs feature  'up to 4K@60Hz' HDMI video output. For that to work properly on our Multiport hub we need to have our hub in default of USB2.0 speeds (theoretic max of 480Mbps). Having said that, our hubs have a switching protocol which steps up to USB3.1 Gen1 when a USB3.0/3.1 device (i.e. memory stick) is inserted. With the hub stepping up to USB3.1 Gen1 also the Ethernet port will achieve the max 1Gbps speeds and the HDMI output will step down to 4K@30Hz to prioritize bandwidth for USB3.1 Gen1 usage.

A. The maximum data speeds are 480Mbps, though actual read/write speeds depend on the quality of your memory cards

A. Unfortunately, no, it is not possible to use both memory card slots simultaneously. The Multiport hub selects/prioritizes the card you inserted first.

A. A. USB On-The-Go (USB OTG or just OTG) is a specification first used in late 2001 that allows USB devices, such as tablets or smartphones, to act as a host, allowing other USB devices, such as USB flash drives, digital cameras, mice or keyboards, to be attached to them. Use of USB OTG allows those devices to switch back and forth between the roles of host and device. A mobile phone may read from removable media as the host device, but present itself as a USB Mass Storage Device when connected to a host computer.

A. LINQ Multiport hubs are compatible with Thunderbolt3 and USB 3.0/3.1. Please make sure that the host USB-C port on your device complies with the USB3.0/3.1 Specification.

A. Although in theory a 2nd hub should work, we would advise against this as (depending on port loading) the 2nd hub might not have enough bandwidth assigned to function properly. Adding a 2nd hub to our Multiport hub could lead to power issues and connectivity instability and result in our hub being disconnected from the connected device. It is not recommended to daisychain hubs to our Multiport hubs.

A. LINQ Multiport hubs do not support Apple Superdrive

A. No, we would advise against using a splitter or additional converters with our hub. In general it is not recommended to connect splitters to Type-C hubs as hubs are working on limited bandwidth. Splitters should always be connected directly to a port on your computer.

A. Yes, it is perfectly normal for the hub to heat up during usage. Higher data speeds and/or 60Hz video output contribute to higher operating temperatures. Please note, even when the hub is not in use it could still warm up, this is also normal.

A. For an optimal fit we recommend connecting the Multiport MacBook hub to your MacBook without the case as thicker cases might not allow proper connection as the 2 Type-C connectors require a certain insertion depth for to function correctly. Please note that the power LED on the Multiport Hub will illuminate when it has been inserted correctly.

A. As troubleshooting we like to recommend to firstly disconnect the hub from your MacBook and disconnect everything from the hub. Then firstly connect the hub to your. MacBook. This 'reboot' of the hub should normally solve connectivity issues.

If connectivity issues are persistent,  resetting your Mac System Management Controller (SMC) and/or the Mac PRAM/NVRAM could be a solution. This is sometimes necessary to restore normal lower level system functionality to your Mac, especially with power and hardware related issues .

For resetting your SMC and/or PRAM/NVRAM we like to refer to Apple website for detailed instructions depending if your model has T2 or not.

https://support.apple.com/en-us/HT201295

T2 security chip: https://support.apple.com/en-gb/HT208862

If you are experiencing any HDMI display, Ethernet or USB connectivity issues, please follow the steps below

#1: Completely shut down the computer.

#2: Disconnect all devices from the multiport hub, and disconnect the hub from your device.

#3 Connect the USB-C power adapter directly to your device to ensure there is enough power.

#4: Switch on your device on using the power button. When your device is restarted, the multiport hub can be reconnected and other devices can be plugged in. Connectivity should be restored as normal.

Sorry to hear about the troubles. Particularly for Lenovo devices we are aware of connectivity issues as a result from the Lenovo device firware and/or drivers. Your device firmware/driver might need to be updated.

We like to refer to the below website from Lenovo with more information regarding how to update your device's firmware/driver.

https://pcsupport.lenovo.com/ca/en/solutions/ht508988/