Technical Support
Frequently Asked Questions
Q. Can you connect and read external hard drives and phones?
A. Yes, you can connect external hard drives and it will sync phones.
Q. My computer uses 3.0, but I have an external drive in 2.0 will this work on this hub?
A. Yes, the hub is backwards compatible with USB 2.0.
Q. Does this give you true gigabit on a gigabit network?
A. Yes, it supports 10/100/1000 Gigabit Ethernet.
Q. Can I plug my wireless mouse in it?
A. Yes, we can confirm your Wireless Mouse will work with this hub.
Q. Why does my laptop charging slow?
A. Check your charging cable if there are any damages or cuts, damaged charging cables can reduce the transfer of electricity from the outlet to your device.
Q. I have a 100W adapter but it only shows 60W charging input.
A. To achieve the optimal charging speed, use a 100W or higher rated USB-C cable on a 96W power adapter.
Q. Can I choose which Type-C port on the Hub to use for Charging?
A. No, to allow up to 96W Charging we had to make a dedicated port for charging. This port can be recognized by lightning symbol. If you connect the Power to the Data Port your laptop will not charge.
Q. I cannot hear my audio anymore when I connect an external display via HDMI
A. Your LINQ Multiport Hub is capable of transferring Video and Audio via HDMI. Upon first connection Audio Playback settings often switches from your default audio output to the newly connected external display.
If your external display does not have speakers or the volume is off, you wont be able to hear audio anymore.
Don't worry, this is easy to revert back by selecting the correct Audio Playback Device in your audio settings.
Q. Why does in my packaging I have my PD rating indicated in 87W only?
A. After numerous testing we have confirmed that our older 87W Multiport hubs are also capable of supporting up to 100W PD rating.
Q. What is OTG?
A. USB On-The-Go (USB OTG or just OTG) is a specification first used in late 2001 that allows USB devices, such as tablets or smartphones, to act as a host, allowing other USB devices, such as USB flash drives, digital cameras, mice or keyboards, to be attached to them. Use of USB OTG allows those devices to switch back and forth between the roles of host and device. A mobile phone may read from removable media as the host device, but present itself as a USB Mass Storage Device when connected to a host computer.
Q. How come my transfer speed if different from what is indicated?
A. Data sizes are usually measured in 'bytes', and Internet/file transfer speeds are measured in 'bits'. Based on the file size and your connection speed, you can estimate how long it'll take you to download or transfer something.
A byte is an uppercase 'B' and a bit is a lowercase 'b'. If it says MB, all capitals, then it is a megabyte. If it says Mb, then it is a megabit. There is one exception to this, of course, and it is the symbol for kilobit, which is 'kb', all lowercase.
There are eight bits in a byte, so to translate from one to the other, you can multiply or divide by eight. For example, if you want to transfer 38MB across a 38 Mbps connection, it will take eight seconds.
Sign up to our Newsletter
Stay up-to-date on our new releases, seasonal discounts / offerings and upcoming events.
©2019, Nordic Elements, All Rights Reserved